Your customers are able to dispute an invoice by following these steps:

  • Click on the link to their wallet (found in the transaction notice) where a dispute message box will appear
  • The invoice amount field displays the invoices current balance
  • The dispute amount field allows contact to enter an amount to dispute
  • Customer enters an explanation of their dispute and hits submit
  • When submitted, the invoice status will change to “Disputed” and an email notification will be sent to the merchant

CustomerConnect Dispute

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